A helpless young mum-of-one says she and her seven-month-old baby have been left freezing in her property where the windows and doors won’t shut properly. Olivia Ashworth, 20, says her young daughter is constantly ill with the cold and claims she’s having to spend hundreds of pounds a month on heating just to stay warm, the MEN reports.
The mother moved into her home in Whitefield in August last year and insists she had made multiple attempts to contact her housing association, Onward Housing, to get the issue sorted. Video footage from inside the property shows Olivia running her fingers underneath the doors and between the gaps in her windows which she says is making the house unlivable.
You are reading: Mum and sick baby left freezing in home where windows and doors don’t shut
Onward Housing have now apologised and said they have contacted Ms Ashworth since being made aware of the problem and have arranged a date to carry out the repairs. She said: “I’ve been asking for someone to look at it since I moved in.
“It constantly feels like I have my windows open, they are basically hanging off. I have a young baby living with me and it’s so cold. I am constantly having to take her to the doctors with a cold and my house is always stocked up with Calpol.
“I’m sick to death of having to sit in a freezing cold house. It’s beyond a joke and the housing association don’t seem to care about the conditions we are living in.”
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The mum alleges that Onward Housing sent someone out to look at her property a few weeks ago and was told the work was booked in for March 1. However, later that day she received a call saying the contractor was sick.
She added: “Then the next time I stayed in all day until 4pm and when I called them they said they had no record of anyone planning to come round that day”. Olivia says she has been forced to have her heating on all the time, which is racking up her bills but claims her house is ‘stone cold within five minutes of turning it off’.
She said: “We are having to wear so many layers just to keep warm. Last week during the snow it was absolutely awful. I’ve had to go to the doctors so many times since she was born.
“It’s just frustrating because I’m having to spend a lot more money on bills instead of getting the stuff we actually need.” The mum said her home also reeks of cannabis which some of her neighbours smoke because her windows and doors don’t seal properly.
A spokesperson for Onward said: “Since we first became aware of the issues with the windows and doors at Ms Ashworth’s home, we have contacted her several times to find a suitable date to carry out the repairs.
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“We spoke to her earlier today and have agreed to complete this work next Tuesday. Ensuring the safety and wellbeing of our residents is our number one priority.
“Our neighbourhood team will contact Ms Ashworth directly to understand if any additional support is required before this work is carried out.
“Our safer neighbourhoods team tackles instances of anti-social behaviour, in partnership with the police and other local organisations, and will also speak to Ms Ashworth about her concerns. We would encourage any residents with concerns around anti-social behaviour to report this to us as straightaway.
“Finally, we would like to apologise to Ms Ashworth for any distress and inconvenience that this has caused and will check that she is satisfied with the outcome of the repairs that we carry out.”
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